Alpha One Replacement Dragonfly

Add piece of mind to your order with (Checkout+).

Checkout+ is optional shipping protection (along with free returns) designed to resolve carrier-related delivery issues more quickly.

⭐ What Checkout+ covers

• Packages that are lost or mis-delivered by the carrier
  
• Faster replacement or refund without waiting for a carrier investigation
  
• Coverage applies when the correct shipping address is entered at checkout
  

❌ What Checkout+ does NOT cover

• Incorrect, incomplete, or outdated shipping addresses
  
• Address changes requested after an order has shipped
  
• Packages delivered to the address provided during checkout
  
• Delivery issues caused by customer moves, temporary addresses, or expired delivery locations
  

Checkout+ does not override customer responsibility for entering a valid, accurate shipping address.

📦 Shipping Times

Shipping times depend on the option selected at checkout and your location. Estimated transit times are shown at checkout.

Orders may move through shipping partners before final delivery. Tracking updates can occasionally appear to move “out of direction” before routing correctly to your local carrier facility.

• All returns, exchanges and claims are handled through our self serve portal.
• Items may be returned within 30 days of the original purchase date.
• Item must be in brand new condition, uninstalled with no blemishes and complete with all original materials and packaging.
• Item must be in resell-able/re-stockable condition.
• ⭐With Checkout+: Fee returns and return shipping.
• ❌Without Checkout+: All returns will be subject to a 15% restocking fee.
• We reserve the right to deny any returns who do not meet the return conditions above. 
• If an individual item lists a deviation from this policy (such as no returns), then that deviation applies, and supersedes this return policy.
• International returns: Accepted on a case by case basis. We do not provide return labels for international returns. Orders unprotected by checkout+ are subject to a 15% restocking fee. 
• Limited warranty is valid for 1 year after purchase date. 
• Extended warranty (purchased with Redo) is valid for 2 years after purchase date.
• For more information on our warranty policy, visit our Warranty Policy page.