Return Policy

Unless otherwise stated in an individual item description, all store items are subject to the following return policy:

• Items may be returned within 30 days of the original purchase date.

• Item must be in brand new condition, uninstalled with no blemishes and complete with all original materials and packaging. Item must be in resell-able condition.

• Please contact us, provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email. Please include photos if relevant.

• All items accepted for returns will be subject to a 15% restocking fee. The balance of the purchase price excluding shipping will be refunded.

• If an individual item lists a deviation from this policy (such as no returns), then that deviation applies, and supersedes this return policy.

 

REFUND POLICY

 

Unless otherwise stated in an individual item description, all store items are subject to the following return policy:

• Items may be returned within 30 days of the original purchase date.

• Item must be in brand new condition, uninstalled with no blemishes and complete with all original materials and packaging. Item must be in resell-able condition.

• Please contact us, provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email. Please include photos if relevant.

• All items accepted for returns will be subject to a 15% restocking fee. The balance of the purchase price excluding shipping will be refunded.

• If an individual item lists a deviation from this policy (such as no returns), then that deviation applies, and supersedes this return policy.

Fit Guide

This Guide shows you how to set up your TriRig Omni with the TriRig Alpha One or Alpha X aerobars. This Guide can help you replicate your current bike position, or set up your bike based on numbers from a bike fitter. The Fit Chart below shows the actual X/Y coordinates of your arm pads measured from the bottom bracket. This coordinate is the most important number that bike fitters use to determine your position on a triathlon bike. Be aware that some fitters use a coordinate to the top/back of the pad, rather than the top/center. In that case, you can subtract 44mm from all of the reach numbers in the Fit Chart, which yields the back of pad number. The steps below provide an easy-to-follow system for making sure you have the perfect fit with your Omni.

Step 1: Determine your current fit numbers

What we want is the X/Y coordinate to the top/center of your aerobar pads, measured from the bottom bracket. Most bike fitters can provide this number to you when performing a bike fit (although some provide it to the top/back of the pads rather than top/center). If you already know these numbers, you can skip this step. Otherwise, follow the steps below to determine these numbers for your current bike setup:

1-Place your bicycle up against the corner of a room, with the back tire abutting the wall.

2-Next, measure the vertical distance from the floor to the center of the bottom bracket. We'll call this measurement Floor Offset (FO).

3-Measure the horizontal distance from the wall to the center of the bottom bracket, we'll call this measurement Wall Offset (WO).

4-Measure the vertical distance from the floor to the top of your aerobar pads. This measurement will be Pads-To-Floor (PTF).

5-Measure the horizontal distance from the wall to the center of your aerobar pads. This will be called Pads-To-Wall (PTW).

6-Subtract Floor Offset from Pads-To-Floor (PTF minus FO). This is your Pad Stack.

7-Subtract Wall Offset from Pads-To-Wall (PTW minus WO). This is your Pad Reach.

Step 2: Review Frame Geometry

Small Medium Large
Frame Stack
(BB to Headset)		 490mm 525mm 560mm
Frame Reach
(BB to Headset)		 375mm 405mm 435mm
Front Center 560mm 600mm 640mm
Rear Center 400mm 400mm 400mm
Seat Angle 79° 79° 79°
Head Angle 72.5° 72.5° 72.5°
Fork Offset 48mm 48mm 48mm

Step 3: Select Size, then find your position on the chart

The chart below shows the stack and reach information for the TriRig Omni with the included Alpha X aerobar, complete with the number of extension spacers and stem spacers used for each setup. Here's how to use the chart:

1-Use the dropdown box in the upper-right corner of the chart to select a bike size.

2-Find your Stack in the left-hand column of the chart, or the row that most closely matches your stack. Every cell in this row represents a way to set up the Alpha X on your Omni that will produce this stack number.

3-Each cell states the amount of Pad Spacers as well as Stem Spacers to use in order to hit your stack number.

4-In most cases, there will be multiple cells that can hit your stack. The best setup for your position will generally be the one with additional colored cells above AND below your selected cell. These cells represent room to move up or down in the future, merely by adding or removing Pad Spacers, which is generally the easiest way to make a position change.

5-Cells in blue represent a standard setup with the extensions over the bar. Cells in green represent the special undermount position, where the extensions are mounted below the bar.

6-Once you have selected a cell from your Stack row that represents your preferred position, look at the bottom of that column to the Reach section. The three rows of Reach cells show the reach to the center of the pad based on the three different adjustment positions available on the Alpha X arm cups. Select the one that most closely matches your Pad Reach number, and set up your pads/cups accordingly.

7-Note that fit numbers for the Omni w/ Alpha X are measured from the top/center of the headset to the top/center of the pad. All measurements for overmount hardware include the integrated BTA mount.