• We accept returns within 30 days of delivery.
• Items must be unused/uninstalled and in original packaging.
• Returned items must still include the original hardware.
• Installed/modified or non-restockable items aren’t eligible.
• Photos are required with every return (quality assurance). We may request more info/photos to verify condition; claims may be declined if we can’t verify the issue.
• International (outside Canada): accepted case-by-case due to customs/processing—email info@tririg.com first.
• Returns / exchanges require a TriRig order number. If you purchased from a retailer - please contact them.

Checkout+ is an optional add-on that you can select at checkout.

If you add it, you get:

• 1️⃣ Free returns (Pre-paid shipping label and no restocking fee)
• 2️⃣ Package protection - you are covered if your package is lost, stolen or delayed.

If you don't add it:

• 15% restocking fee on returned items.
• Customer paid return shipping label.
• No package protection - your order is uninsured. If your package is lost/stolen/delayed the customer must wait for the carrier to fully investigate before any replacement orders are sent out.

Purchasing Checkout+ eliminates the restocking fee and provides your order with package protection (insurance).

Without Checkout+, all returns are charged a restocking fee.

In general why a restocking fee?:

We’re a small team, and returns create real costs we can’t recover. The 15% restocking fee helps cover:

• Inspection & QA time to verify condition and function.
• Cleaning, repackaging, and re-kitting hardware so the item is re-stockable.
• Warehouse handling & re-shelving labor and materials.
• Occasional part replacements/packaging when something’s missing or opened.
• Non-refundable payment fees from the processor on the original order.

Canada: Yes. Returns are accepted within 30 days for unopened, re-stockable items.

❗All other countries: Depending on a case by case basis due to customs, duties, and brokerage fees on inbound parcels.

**We do not provide return labels for international returns. Orders unprotected by checkout+ are subject to a 15% restocking fee. 

Yes!

• Exchanges must still meet our return conditions outlined in our return policy.

• Start a return or exchange in our portal.
• Returns initiated via email with be directed to the portal.
• We only accept email initiated returns for our international returns on a case by case basis (due to customs processing).
• Photos are required for all returns/exchanges.

• Submit returns in the portal. You will be notified with 48h if your return has been approved/denied.
• Return labels are emailed over immediately once your return is approved.
• Any returns submitted without photos will be delayed.
• Refunds are initiated with 7 business days of delivery to our warehouse.
• Your bank usually posts refunds within 3 business days.

Not at the moment. We don’t have a specific "try-before-you-buy program". Because our parts are performance components, anything that’s installed or used isn’t returnable.

If you have questions about fit or compatibility feel free to email in or book a call.

Checkout+ allows you free returns/exchanges for uninstalled products within 30 days.

All returns go through the point of sale. Therefore, if you purchased from one of our authorized retailers you will return and exchange through the retailer.

Yes!

Checkout+ provides free returns and also package protection.

What package protection covers:

• If the carrier marks your order “Delivered” but it’s lost or stolen, we’ll replace or reship your items --> you do not have to wait for a carrier investigation.
• Start a claim in our portal.
• Tip: first check delivery photos, neighbors/building office, and safe-drop spots.

What it doesn’t cover:

• Orders shipped to a wrong/undeliverable address provided at checkout.
• General shipping delays or preference changes without a return.
• Issues from third-party retailers (file with the retailer).
• ⚠️ Orders placed with the wrong address entered in at the checkout.

Good news - if you purchased Checkout+ you are covered! Start a claim in our portal.

If you did not purchase Checkout+

Replacements aren’t guaranteed. We’ll help investigate (carrier trace/proof of delivery), but coverage is not included.

• We offer a variety of shipping options for both US and international customers. Giving you the power to choose your transit time.
• You'll see multiple options on shipping times and prices that are calculated in real time based on your location.
• Carriers: FedEx, USPS, UPS, DHL (intl)
• Reminder: We do not ship on weekends.

Not at this time. We select the carrier based on speed, reliability, and your address. You’ll see the service speed (e.g., Economy, Expedited, Express) at checkout, and your confirmation email will include the actual carrier + tracking.

We do not offer any overnight shipping.

Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.

International shipment transit times will vary. This again is dependent on the shipping option you've selected.

On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.

We ship anywhere in the world. Typically international shipping goes smoothly with a few caveats.

TriRig ships all international orders under DAP (Delivered At Place) terms. That means the customer is responsible for paying duties, taxes, and any courier handling fees charged in the destination country.

Typically you'll be contacted by the carrier to fulfill their needs to have your order delivered. Often times that means you'll pay a fee / tax.

Imported product must typically clear customs. This process is completely out of our control and can take anywhere from a matter of hours, to a matter of weeks. What's most helpful for you is to keep yourself informed of tracking updates.

You'll receive tracking when your order ships from our facility. We have as much information as you do when it comes to tracking.

We also highly encourage our International customers to purchase shipping insurance at checkout. Because of the unpredictable nature of shipping overseas, its a small cost for peace of mind knowing you'll receive your order.

We cannot mark orders as gifts.

• We cannot control the international shipping timeline - delays can occur within customs that are outside of our control.
• Customers should be mindful of their tracking information and communicate with the carrier directly if any fees need to be paid.
• The most common reason for a shipping delay is unpaid customs taxes.

• Orders ship Monday–Friday.
• We do not ship on the weekends as our warehouse is closed.
• Most in-stock items leave in 1–2 business days.

• In most instances, no. Once you click "pay now" orders start processing, fulfilling and packaging immediately.
• Please double check your order before placing it.
• If you need to change/edit your address we may be able to do so - there are no guarantees.
• If you need to cancel your order, contact us ASAP.
• Restocking fees and package intercept fees may apply.
  

We process orders quickly. You can request a cancellation, and we’ll attempt to stop it, but once an order enters pick/pack or label creation, cancellation isn’t guaranteed.

• If we stop it: we’ll cancel and refund.

• If it ships: you can refuse delivery or start a return in our portal.

Return terms without Checkout+: 15% restocking fee + customer-paid return shipping (30 days, re-stockable condition; some items non-returnable).

Backorders: unallocated backorders can be cancelled fee-free.

Our error/damage -- we'll cover it.

• Customers will receive tracking information via an automated email.
• You can also track your order in the Shop app.

• We communicate backorder estimates via email and ETA may shift due to production/transit 
• Split shipments: We can ship available items/in stock first; extra shipping may apply if requested. 
• Economy domestic shipping costs can be anywhere between $5-$18
• International shipping costs vary.
• We allow cancellations with no restocking fee.

Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.

International shipment transit times will vary. This again is dependent on the shipping option you've selected.

On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.

We ship anywhere in the world. Typically international shipping goes smoothly with a few caveats.

🚚 You'll be responsible for Duties/Taxes when the order arrives in your country. Typically you'll be contacted by the carrier to fulfill their needs to have your order delivered. Often times that means you'll pay a fee / tax.

Imported product must typically clear customs. This process is completely out of our control and can take anywhere from a matter of hours, to a matter of weeks. What's most helpful for you is to keep yourself informed of tracking updates.

You'll receive tracking when your order ships from our facility. We have as much information as you do when it comes to tracking.

We also highly encourage our International customers to purchase shipping insurance at checkout (Checkout+). Because of the unpredictable nature of shipping overseas, its a small cost for peace of mind knowing you'll receive your order.

We’ll make it right—no fee and we cover shipping once verified via photos.

Tell us within 7 days of delivery date if something doesn't look right.

📫 We do need to see photo proof of incorrect delivery. We require you to send out the incorrect product before issuing you the correct replacement.

If reported after 7 days:

We’ll still help, but it may be handled as a standard return or warranty claim. In those cases, restocking fees and/or customer-paid shipping may apply per our policy.

Often yes! We design our parts for maximum bike compatibility. But compatibility depends on your frame, fork, and cockpit standards. To confirm before you buy (installed items aren’t returnable), send us:

• Bike make/model/year/size
• Photos: front of fork/brake area, stem/steerer top, handlebar tops & extensions, and current arm cups/pads (top-down)
• Key details (if you know them): steerer diameter (most tri bikes are 1-1/8" threadless), brake mount type, extension clamp diameter (most clip-ons are 22.2 mm), and any integrated cockpit info

It is the customers responsibility to confirm compatibility before purchasing.

Using our guidance reduces returns; installed items aren’t returnable.

It depends on your bike and goals (comfort, speed, hydration, storage).

General product questions or ordering needs email us!

Install related question? Book a call.

We recommend confirming fit before purchase.

Unused items in original packaging are returnable within 30 days (see: returns).

Because of our proprietary bolt pattern, our scoops are compatible with most basebars. In fact we've never encountered a bike we couldn't install our scoops on.

To ensure compatibility - cross reference the scoop bolt hole configuration with your arm pad bracket/aerobar.

A select group of Trek Speed concepts will require our speed concept hardware.

The bolt hole configuration varies by our scoop individual models—see the specs on the product page or email us photos/measurements.

In general all of our hole spacing is 15.5mm left/right and 20mm fore/aft.

• All customers benefit from a 1 year limited warranty.
• Customers have the opportunity to purchase an extended 2 year warranty through Checkout+.
• The warranty is product specific and not applicable to a customers entire order. 
• To start a warranty claim you must have a TriRig order number. Any item purchased from a third-party retailer (must go through the retailer).

Warranty claims are submitted through our portal.

Please Note: Customer is responsible for replacement shipping.

• Customers can start the warranty claims process by emailing info@tririg.com -- a TriRig support agent will help you with filing.
• Please include

1) Description of the damage: how it occurred.

2) Description of how the item was installed.

3) 5 photos of the damage including a photo of how the item was installed.

• Structural or functional defects caused by manufacturing errors.
• Failures due to normal use within the intended purpose of the product.
• Cracked or broken carbon (when not caused by impact or crash).
• Defective hardware, fasteners, or bonded joints.
  

• Damage from improper installation, over-torquing, or incorrect hardware use.
• Customer must follow the TriRig installation guides / videos. 
• Wear and tear, cosmetic scratches, or discoloration from use.
• Damage caused by a crash, impact, or abuse.
• Damage from modifications or third-party alterations.
• Products that have been used outside their intended application.
• Any issue reported after the warranty period has expired.
• Any product that has been modified by the customer.

No. TriRig warranties apply only to products purchased directly from TriRig.com.

Products purchased through third-party retailers, dealers, or resellers are not eligible for warranty coverage through TriRig, as those sales are supported by the retailer’s own warranty and service policies.

If you purchased a TriRig product from a retailer, please contact that retailer directly for any warranty, replacement, or support requests.

Email info@tririg.com so that we can file a claim on your behalf.

Include clear photos, including:
The damaged item (close-up and overall view) AND the shipping box (especially if damaged during transit).

Submit the claim within 7 days of delivery.

Items delivered in a defective state do not require the customer to pay for return shipping.

• Yes - subscribers are able to receive a 10% off discount code with their first purchase.
• One code per order; cannot be combined with team pricing or sitewide sales.
• Misuse of codes will result in order cancellation.
• We cannot retroactively apply SALE codes to previous orders.
• Throughout the year we run sales/promos. Keep up to date through our subscription and social media channels.

• TriRig does not have a formalized sponsorship program.