Frequently Asked Questions

• Returns accepted within 30 days of delivery.
• Items must be unused/uninstalled and in original packaging.
• Installed/modified or non-restockable items aren’t eligible.
• Photos are required with every return (quality assurance). We may request more info/photos to verify condition; claims may be declined if we can’t verify the issue.
• International (outside Canada): accepted case-by-case due to customs/processing—email info@tririg.com first.
• Returns/exchanges require a TriRig order number. If purchased from a retailer, please contact them.

Checkout+ eliminates the restocking fee and provides package protection.

Without Checkout+, all returns incur a 15% restocking fee. This helps cover:

• Inspection & QA time to verify condition and function
• Cleaning, repackaging, and re-kitting hardware
• Warehouse handling & re-shelving labor/materials
• Occasional part replacements/packaging
• Non-refundable payment processing fees

Optional add-on at checkout.

If you add it, you get:

• Free pre-paid return shipping label
• No restocking fee
• Package protection (covered if lost, stolen, or delayed)

If you don’t add it:

• 15% restocking fee on returns
• Customer-paid return shipping
• No package protection—work with the carrier directly if issues arise

Canada: Yes, within 30 days for unopened, restockable items.

All other countries: No, due to customs, duties, and brokerage fees.

Yes! Exchanges must still meet return conditions:

• Within 30 days of delivery
• Uninstalled/unused and in restockable condition

• Start a return or exchange in our portal.
• Email-initiated returns will be directed to the portal (except certain international cases).
• Photos are required for all returns/exchanges.

• Submit in the portal → approval within 24–48h.
• Return labels are emailed immediately after approval.
• Returns without photos will be delayed.
• Refunds initiated within 24h of warehouse delivery.
• Banks usually post refunds within 3 business days.

Not at the moment. Because parts are performance components, anything installed or used isn’t returnable.

Questions about fit/compatibility? Email us or book a call. Checkout+ allows free returns/exchanges for uninstalled products within 30 days.

For brands not listed below, refer to our A1 compatibility guide.

• Compatible: P5-3 and P5-6 (front fairings may not work or require modification on P5-6)
• Fully compatible: P2 and P3 (all years)
• Fully compatible: P-Series
• Not compatible: P5X, P3X, PX, or P5 Disc

Not compatible with any Trek Speed Concept except first-generation 7.0.

• Fully compatible: all rim-brake IA models (IA4/3/2/1/FRD: top front fairing needs trimming of bolt tabs and alternate securing)
• Disc-brake IA: fits, but hydraulic routing can be tricky; front fairings need modification to match the Alpha One stem profile

• Compatible: all rim-brake Specialized & S-Works Shiv Tri models
• Not compatible: Shiv TT rim-brake; Disc-brake Shiv Tri or Shiv TT

• Works with Speedmax CF7/CF8
• Not compatible: Speedmax SLX (rim or disc)

• Compatible: E-117 (rim & disc)
• Not compatible: E-118 or E-119 (rim or disc)

Compatible with all QR triathlon bikes except PRSix models (rim & disc).

Compatible with the 2019 Trek Speed Concept.

Alpha One comes standard with our A1 Dragonfly.

1079 g including bar, ergo cups, dragonfly, monopost, top cap, and 2 aero bar plugs.

Cable routing is internal and aero-optimized:

• Brake cables route through the wing; front exits bottom of bar; rear exits back under the cable cover
• Shifter cables/wires enter the stem cavity and hide under the cable cover (port behind the Monopost)
• Yes, the 5-port Di2 junction fits inside the stem cavity (snug fit)

The Complete Omni Frameset comes with Alpha One by default.

Yes—CFD shows ~7–8 g aero improvement (~1 W). Differences are small in a wind tunnel; A1 meets the goal of not being slower while enabling a more flexible fit system.

When you purchase your Complete Omni Frameset, it now comes with Alpha One by default.

Yes. Sold as single units or as a set of two.

Check the compatibility page for guidance. If your bike uses a standard road caliper (Shimano/SRAM/Campagnolo), it’s probably compatible.

Designed for a wide range of rims: from 19 mm narrow to 27 mm wide (e.g., Zipp Firecrest) and up to 32 mm opening with full-size 6 mm pads.

142 g complete with pads.

Passed CEN & CPSC safety tests. Powerful with excellent modulation in dry/wet, front/rear use.

We've collected quite a bit of data regarding the Omega's prototype forms, using that data to improve the design along the way. It's truly a wind-tunnel-developed product. For all the data and our corresponding article on the original Omega, see the Omega White Paper.

Omega One is also the fastest brake we have ever developed. While it is not substantially faster than its predecessor, it is faster across all yaw angles by a small amount. And it achieves that feat while offering all of the other improvements over our earlier models such as improved strength and modulation, improved tire clearance, increased pad reach, improved weather sealing, and more. This is, truly, the pinnacle of aero braking.

Omega One offers competitive power and modulation at lower weight and drag vs. disc systems for tri/TT applications.

Ships with required hardware. Refer to the Omega One installation instructions.

Full-size Shimano/SRAM-compatible pads. Stock: Kool Stop Salmon (alloy rims). For carbon rims, we recommend SwissStop Black Prince.

No—removed to reduce frontal area and because squeal is rare given the brake’s stiffness.

Not recommended (safety/fit not designed for them). Install at your own risk.

Do not use a barrel adjuster. Set stance for your rim/tire or use set screws when swapping; deflate if needed for narrow rims.

Because of our proprietary bolt pattern, our scoops are compatible with most basebars. In fact we've never encountered a bike we couldn't install our scoops on.

To ensure compatibility - cross reference the scoop bolt hole configuration with your arm pad bracket/aerobar.

A select group of Trek Speed concepts will require our speed concept hardware.

Varies by model—see product specs or email photos/measurements.

For certain Speed Concepts, you'll either have to purchase our Speed Concept Hardwareor follow this video for a proper modification.

• Closed Back: more elbow support/locked-in feel; encourages relaxed grip on long rides.
• Open Back: more fore-aft movement; good for riders who like lateral movement and micro-adjustments.

Both are major upgrades—choice is preference.

Yes—via Checkout+, which also includes free returns.

Coverage:

• “Delivered” but lost/stolen → we replace/reship (start a claim in our portal)

Not covered:

• Wrong/undeliverable addresses entered at checkout
• General delays or preference changes (return instead)
• Issues with third-party retailers (file with retailer)

Tip: Check delivery photos, neighbors/building office, and safe-drop spots first.

If you purchased Checkout+, you’re covered—start a claim in the portal.

Without Checkout+: replacements aren’t guaranteed; we’ll help investigate (carrier trace/proof of delivery), but coverage isn’t included.

• Multiple options shown at checkout with real-time rates based on location
• Carriers: FedEx, USPS, UPS, DHL (intl)
• No weekend shipping

• US: typically 3–5 days transit (depends on option selected)
• International: varies by option selected
• Tracking emailed on shipment—follow updates with your carrier

• You’re responsible for duties/taxes; carrier will contact you
• Customs clearance can take hours to weeks; follow tracking updates
• We see the same tracking you do; insurance at checkout is recommended
• We cannot mark orders as gifts

• Customs delays are outside our control
• Monitor tracking and pay any required fees promptly
• Most common cause: unpaid customs taxes

• Ships Mon–Fri (warehouse closed weekends)
• Most in-stock items ship in 1–2 business days

• Generally no—processing starts immediately after payment
• Address changes may be possible (not guaranteed)
• To cancel, contact us ASAP (restocking fees may apply)

Tracking is emailed automatically and available in the Shop app.

• Backorder ETAs communicated via email and may shift
• Split shipments possible for in-stock items (extra shipping may apply)
• Economy domestic shipping: ~$5–$18; international varies
• Cancellations allowed with no restocking fee

Often yes—but compatibility depends on your frame, fork, and cockpit standards. Before you buy (installed items aren’t returnable), send us:

• Bike make/model/year/size
• Photos: front of fork/brake, stem/steerer top, bar tops & extensions, current arm cups/pads (top-down)
• Key details if known: steerer diameter (most tri bikes 1-1/8"), brake mount type, extension clamp diameter (most clip-ons 22.2 mm), any integrated cockpit info

Customers are responsible for confirming compatibility prior to purchase.

It depends on your bike and goals (comfort, speed, hydration, storage). For general product questions or ordering, email us. For install-related questions, book a call.

We recommend confirming fit before purchase. Unused items in original packaging are returnable within 30 days (see Returns).

• Standard 1-year limited warranty
• Optional extended 2-year warranty via Checkout+
• Warranty is product-specific (not entire order)
• Claims require a TriRig order number (third-party purchases go through the retailer)
• Submit claims through our portal
• Customer is responsible for replacement shipping

• Structural/functional defects from manufacturing
• Failures from normal use within intended purpose
• Cracked/broken carbon (not from impact/crash)
• Defective hardware, fasteners, or bonded joints

• Improper installation, over-torquing, incorrect hardware
• Not following TriRig install guides/videos
• Wear and tear, cosmetic scratches/discoloration
• Crash/impact/abuse damage
• Use outside intended application
• Issues reported after warranty period
• Customer-modified products

• Subscribers receive a 10% off code on their first purchase
• One code per order; not combinable with team pricing or sitewide sales
• Misuse of codes may result in order cancellation
• Sale codes cannot be applied retroactively
• We run promos throughout the year—follow email/social

TriRig does not have a formalized sponsorship program.

• We’ll make it right—no fee, and we cover shipping once verified via photos
• Please notify us within 7 days of delivery if something’s wrong
• After 7 days: handled as a standard return or warranty claim (fees/shipping may apply)
• After 30 days: only warranty options apply (shipping may be customer-paid)