• We accept returns within 30 days of delivery.
• Items must be unused/uninstalled and in original packaging.
• Installed/modified or non-restockable items aren’t eligible.
• Photos are required with every return (quality assurance). We may request more info/photos to verify condition; claims may be declined if we can’t verify the issue.
• International (outside Canada): accepted case-by-case due to customs/processing—email info@tririg.com first.
• Returns / exchanges require a TriRig order number. If you purchased from a retailer - please contact them.

Purchasing Checkout+ eliminates the restocking fee and provides your order with package protection (insurance).

Without Checkout+, all returns are charged a restocking fee.

In general why a restocking fee?:

We’re a small team, and returns create real costs we can’t recover. The 15% restocking fee helps cover:

• Inspection & QA time to verify condition and function.
• Cleaning, repackaging, and re-kitting hardware so the item is re-stockable.
• Warehouse handling & re-shelving labor and materials.
• Occasional part replacements/packaging when something’s missing or opened.
• Non-refundable payment fees from the processor on the original order.

Checkout+ is an optional add-on that you can select at checkout.

If you add it, you get:

• Free pre-paid return shipping label
• No restocking fee
• Package protection - you are covered if your package is lost, stolen or delayed.

If you don't add it:

• 15% restocking fee on returned items.
• Customer paid return shipping label.
• No package protection - your order is uninsured. If your package is lost/stolen/delayed it is the customer's responsibility to work with the carrier directly.

Canada: Yes. Returns are accepted within 30 days for unopened, re-stockable items.

All other countries: No. We do not accept returns from outside the U.S. & Canada due to customs, duties, and brokerage fees on inbound parcels.

Yes!

• Exchanges must still meet our return conditions:
• Within 30 days of delivery.
• Items must be un-installed/unused and in restockable condition.

• Start a return or exchange in our portal.
• Returns initiated via email with be directed to the portal.
• We only accept email initiated returns for our international returns on a case by case basis (due to customs processing).
• Photos are required for all returns/exchanges.

• Submit returns in the portal. You will be notified with 24h-48h if your return has been approved.
• Return labels are emailed over immediately once your return is approved.
• Any returns submitted without photos will be delayed.
• Refunds are initiated with 24h of delivery to our warehouse.
• Your bank usually posts refunds within 3 business days.

Not at the moment. We don’t have a specific "try-before-you-buy program". Because our parts are performance components, anything that’s installed or used isn’t returnable.

If you have questions about fit or compatibility feel free to email in or book a call.

Checkout+ allows you free returns/exchanges for uninstalled products within 30 days.

for brands not listed below, please refer to our A1compatability guide.

The Alpha One is compatible with the p5-3 and p5-6. On the p5-6, the front fairings may not work with it or will require some modification to fit.

The Alpha One is fully compatible with Cervelo p2 and p3 models, regardless of year.

The Alphe One is fully compatible with the P-series. 

The Alpha One is NOT compatible with the P5x, P3x, PX, or P5disc.

The Alpha One is NOT compatible with any Trek Speed Concept model except the first generation 7.0.

The Alpha One is fully compatible with all rim brake IA models. Note that on the IA4, IA3, IA2, IA1, or IA FRD, the top front fairing will need to be modified to fit. This usually means trimming off the bolt tabs and finding alternative means of securing it to the headtube/stem.

The Alpha One does fit on disc brake versions of the Felt IA, however the hydraulic brake cable routing has caused some issues during installation. The front fairings will once again need to be modified to fit the profile of the Alpha One's stem.

The Alpha One is compatible with all rim brake Specialized and S-Works Shiv Tri models. It is not compatible with the Specialized Shiv TT rim brake bike.

The Alpha One is NOT compatible with the disc brake Shiv Tri or Shiv TT.

The Alpha One will work with the Speedmax CF7 or CF8 models, but will not work with the Speedmax SLX models in either rim or disc brake.

The Alpha One is compatible with both rim and disc brake E-117 models.

The Alpha One is NOT compatible with E-118 or E-119 models in either rim or disc brake.

The Alpha One is compatible with all Quintana Roo triathlon bikes except for all PRSix models (rim and disc).

The Alpha One is compatible with the 2019 Trek Speed Concept

The Alpha One comes standard with ourA1 Dragonfly

1079 grams.  This includes the bar, ergo cups, dragonfly, monopost, top cap, and 2 aero bar plugs

Cable routing through Alpha One is easy, straightforward, and hides cables from the wind. The brake cables route internally through the wing. The front brake cable exits the opening at the bottom of the bar, and you can route full housing or hydraulic line through the hole, or route bare cable via the included removable cable stop. The rear brake cable exits the back of the bar under the cable cover. Shifter cables or wires exit your extensions, and enter the stem cavity. They are then hidden under the cable cover, by entering the cable port just behind the Monopost. You can route all your cables and then hide them, rather than have to execute a convoluted routing operation with the cover already in place. Yes, the 5-port Di2 junction does fit in the stem cavity. It's a tight fit, but it works. The routing would be the same for mechanical cables, except that the shifter cables would not be taped to the back of the Monopost, instead taking a slacker route to the cable port behind the Monopost.

Cables and wires route into the stem cavity

The 5-port Di2 junction fits snugly inside

All cables, wires, and junctions tucked inside the stem

Di2 wires snugged up to the Monopost, for fully-hidden cables

When youpurchase your Complete Omni Frameset, it now comes with Alpha One by default.

Yes, Alpha One is genuinely faster. Not by much. Our CFD studies show it to be about 7-8g faster on average (across a variety of stack heights and setups). This translates to a savings of about 1 Watt. In the wind tunnel, it is very difficult to detect a difference that small, reliably. It takes good CFD to really test differences this small. Alpha One vs Alpha X might look like a wash in the wind tunnel. Our goal with Alpha One wasn't to make a significant aero savings, as Alpha X is already a VERY fast bar. Our goal was simply not to make Alpha One slower than its predecessors, so that it wouldn't be a compromise to utilize its exceptionally-flexible fit system. And we succeeded. It's consistently faster than Alpha X in all the configurations we tested. The reason we were able to get away with a shorter airfoil section on the base bar wing is not a simple story to tell. Suffice it to say, we tried a LOT of shapes for the aerobar wing. Some were very deep, more like Alpha X. Yet the deeper wing sections did not make a faster complete bar. There are lots of little interactions where the wing meets the stem, transitions into the top and sides of the stem and Monopost, etc. The shallower 3-to-1 sections worked better at preventing those little interactions from getting messy and creating drag on this particular system.

Yes. Every Omega brake is sold as a single unit. They may also be purchased as a set of two.

Please see thecompatibility page for general reference. If your bike isn't on this chart, check to see whether your bike uses a standard road brake caliper (Shimano, SRAM, Campagnolo). If it does, your bike is probably compatible.

The short answer is yes. The Omega One brake was designed with a very wide range of adjustability, and is compatible with virtually every road bike rim on the market today. It can be used with traditional narrow rims (19mm), wide rims like Zipp Firecrest (27mm), and everything in between. And you don't have to modify your brake pads, because the Omega can open to 32mm when using full-size, 6mm-tall brake pads.

https://tririg.com/pages/omega-compatibility

The Omega weighs 142g, complete with brake pads. Weight has not changed since the previous version. This is actual weight on our gram-accurate scale. It's a very light caliper.

Omega One brakes have passed the world's most rigorous braking safety tests, from CEN and CPSC, with flying colors. They are proven performers in both dry and wet conditions, both on the front and rear of a bicycle. They have been ridden down the steep descents of the Rocky Mountains successfully and without issue. Thay have more than enough power to lock up a wheel, and can modulate that power with ease, going from a light feather to a fast emergency stop with ease.

We've collected quite a bit of data regarding the Omega's prototype forms, using that data to improve the design along the way. It's truly a wind-tunnel-developed product. For all the data and our corresponding article on the original Omega, see the Omega White Paper.

Omega One is also the fastest brake we have ever developed. While it is not substantially faster than its predecessor, it is faster across all yaw angles by a small amount. And it achieves that feat while offering all of the other improvements over our earlier models such as improved strength and modulation, improved tire clearance, increased pad reach, improved weather sealing, and more. This is, truly, the pinnacle of aero braking.

Disc brakes are simply not optimal for triathlon or TT bikes. The move to disc brakes is, sadly an industry-forced change that does not materially benefit most athletes. Omega One is as strong as any brake on the market, with enough power to easily lock up your wheel, and modulation so subtle that you can easily control how much of that power to use. Moreover, no disc brake will ever be able to compete with the aero performance of Omega One, not only due to the caliper itself, but the addition of the disc rotor, and the extra spokes necessary to support it. In short, disc brakes are less aero, heavier, and no better performing. A properly-installed Omega One will outperform any disc brake on the market, full stop (pun intended).

Omega comes with everything you need to install the brake.Omega One Installation Instructions.

The Omega's integrated pad holders use full-size Shimano/SRAM-compatible brake pads. This means you can use any standard pad from SwissStop, Kool Stop, ENVE, Zipp, etc. Each Omega comes stock with Kool Stop Salmon pads, the industry-best pad for use on alloy rims. For carbon rims, we recommend buying SwissStop Black Prince pads from your local bike shop.

No. Toe adjustment was eliminated from the Omega for a couple reasons. First and foremost, eliminating toe adjustment allowed the brake to get slimmer by about 6-8mm, saving a significant amount of frontal area. Second, toe adjustment is usually unnecessary. Toe adjustment is an attempt to solve the (relatively rare) problem of pad squealing, which is caused by arm flex in the direction of the wheel's rotation. However, with stiffer brake arms, squealing usually isn't a problem, and the Omega's arms are some of the stiffest there are. From front to back, they have more material than most brakes, and therefore have very little flex.

The official answer is no. TriRig does not condone or recommend the installation of third-party pad holders, because the Omega was not designed to hold them, and therefore they may present a safety concern. It may be possible to mount a third-party pad holder, but you do so at your own risk.

Do NOT use a barrel adjuster with the Omega. This essentially deploys the brake, ruins the aerodynamic profile, and limits the brake throw. But the modern trend is for road bike rim widths toexceedtire widths, meaning you can remove the wheel without adjusting the brake stance, and so a quick release is unnecessary. For narrow rims, you have several options. First, you could simply set the Omega One wider than your tires, and use its long travel to allow braking performance and easy tire removal. On the other hand, if you want to keep your pads closer to the rim AND still use a large tire, you can either use the set screw adjusters to gain clearance whenever you want to switch wheels, or leave the brake as is, and simply deflate the tire when changing wheels.

Because of our proprietary bolt pattern, our scoops are compatible with most basebars. In fact we've never encountered a bike we couldn't install our scoops on.

To ensure compatibility - cross reference the scoop bolt hole configuration with your arm pad bracket/aerobar.

A select group of Trek Speed concepts will require our speed concept hardware.

Varies by model—see the specs on the product page or email us photos/measurements.

For certain Speed Concepts, you'll either have to purchase our Speed Concept Hardware or follow this video for a proper modification.

Closed Back Scoops provide additional support and control at the elbow. The allow for less forward/backwards movement. They are perfect for someone who likes the feeling of being locked in, in aero. They also do allow for a more relaxed grip on longer rides.

Open Back Scoops allow for more forward/backward movement. They are great for cyclists who favor lateral movement. Open Back Scoops will allow you to make minor adjustments to your position throughout your ride while still providing more than enough control when in aero.

The short answer: it's a matter of preference and both solutions will be a major upgrade to your existing scoops.

Yes!

Checkout+ provides free returns and also package protection.

What package protection covers:

• If the carrier marks your order “Delivered” but it’s lost or stolen, we’ll replace or reship your items.
• Start a claim in our portal.
• Tip: first check delivery photos, neighbors/building office, and safe-drop spots.

What it doesn’t cover:

• Orders shipped to a wrong/undeliverable address provided at checkout.
• General shipping delays or preference changes without a return.
• Issues from third-party retailers (file with the retailer).

Good news - if you purchased Checkout+ you are covered! Start a claim in our portal.

If you did not purchase Checkout+

Replacements aren’t guaranteed. We’ll help investigate (carrier trace/proof of delivery), but coverage is not included.

• We offer a variety of shipping options for both US and international customers. Giving you the power to choose your transit time.
• You'll see multiple options on shipping times and prices that are calculated in real time based on your location.
• Carriers: FedEx, USPS, UPS, DHL (intl)
• Reminder: We do not ship on weekends.

Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.

International shipment transit times will vary. This again is dependent on the shipping option you've selected.

On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.

We ship anywhere in the world. Typically international shipping goes smoothly with a few caveats.

You'll be responsible for Duties/Taxes when the order arrives in your country. Typically you'll be contacted by the carrier to fulfill their needs to have your order delivered. Often times that means you'll pay a fee / tax.

Imported product must typically clear customs. This process is completely out of our control and can take anywhere from a matter of hours, to a matter of weeks. What's most helpful for you is to keep yourself informed of tracking updates.

You'll receive tracking when your order ships from our facility. We have as much information as you do when it comes to tracking.

We also highly encourage our International customers to purchase shipping insurance at checkout. Because of the unpredictable nature of shipping overseas, its a small cost for peace of mind knowing you'll receive your order.

We cannot mark orders as gifts.

• We cannot control the international shipping timeline - delays can occur within customs that are outside of our control.
• Customers should be mindful of their tracking information and communicate with the carrier directly if any fees need to be paid.
• The most common reason for a shipping delay is unpaid customs taxes.

• Orders ship Monday–Friday.
• We do not ship on the weekends as our warehouse is closed.
• Most in-stock items leave in 1–2 business days.

• In most instances, no. Once you click "pay now" orders start processing, fulfilling and packaging immediately.
• Please double check your order before placing it.
• If you need to change/edit your address we may be able to do so - there are no guarantees.
• If you need to cancel your order, contact us ASAP. Restocking fees may apply.
  

• Customers will receive tracking information via an automated email.
• You can also track your order in the Shop app.

• We communicate backorder estimates via email and ETA may shift due to production/transit 
• Split shipments: We can ship available items/in stock first; extra shipping may apply if requested. 
• Economy domestic shipping costs can be anywhere between $5-$18
• International shipping costs vary.
• We allow cancellations with no restocking fee.

Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.

International shipment transit times will vary. This again is dependent on the shipping option you've selected.

On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.

We ship anywhere in the world. Typically international shipping goes smoothly with a few caveats.

You'll be responsible for Duties/Taxes when the order arrives in your country. Typically you'll be contacted by the carrier to fulfill their needs to have your order delivered. Often times that means you'll pay a fee / tax.

Imported product must typically clear customs. This process is completely out of our control and can take anywhere from a matter of hours, to a matter of weeks. What's most helpful for you is to keep yourself informed of tracking updates.

You'll receive tracking when your order ships from our facility. We have as much information as you do when it comes to tracking.

We also highly encourage our International customers to purchase shipping insurance at checkout. Because of the unpredictable nature of shipping overseas, its a small cost for peace of mind knowing you'll receive your order.

We’ll make it right—no fee and we cover shipping once verified via photos.

Tell us within 7 days of delivery date if something doesn't look right.

If reported after 7 days:

We’ll still help, but it may be handled as a standard return or warranty claim. In those cases, restocking fees and/or customer-paid shipping may apply per our policy.

After 30 days:

Only warranty options apply (if eligible). Shipping on warranty replacements may be customer-paid.

Often yes! We design our parts for maximum bike compatibility. But compatibility depends on your frame, fork, and cockpit standards. To confirm before you buy (installed items aren’t returnable), send us:

• Bike make/model/year/size
• Photos: front of fork/brake area, stem/steerer top, handlebar tops & extensions, and current arm cups/pads (top-down)
• Key details (if you know them): steerer diameter (most tri bikes are 1-1/8" threadless), brake mount type, extension clamp diameter (most clip-ons are 22.2 mm), and any integrated cockpit info

It is the customers responsibility to confirm compatibility before purchasing.

Using our guidance reduces returns; installed items aren’t returnable.

It depends on your bike and goals (comfort, speed, hydration, storage).

General product questions or ordering needs email us!

Install related question? Book a call.

We recommend confirming fit before purchase.

Unused items in original packaging are returnable within 30 days (see: returns).

• All customers benefit from a 1 year limited warranty.
• Customers have the opportunity to purchase an extended 2 year warranty through Checkout+.
• The warranty is product specific and not applicable to a customers entire order. 
• To start a warranty claim you must have a TriRig order number. Any item purchased from a third-party retailer (must go through the retailer).

Warranty claims are submitted through our portal.

Please Note: Customer is responsible for replacement shipping.

• Structural or functional defects caused by manufacturing errors.
• Failures due to normal use within the intended purpose of the product.
• Cracked or broken carbon (when not caused by impact or crash).
• Defective hardware, fasteners, or bonded joints.
  

• Damage from improper installation, over-torquing, or incorrect hardware use.
• Customer must follow the TriRig installation guides / videos. 
• Wear and tear, cosmetic scratches, or discoloration from use.
• Damage caused by a crash, impact, or abuse.
• Damage from modifications or third-party alterations.
• Products that have been used outside their intended application.
• Any issue reported after the warranty period has expired.
• Any product that has been modified by the customer.

• Yes - subscribers are able to receive a 10% off discount code with their first purchase.
• One code per order; cannot be combined with team pricing or sitewide sales.
• Misuse of codes will result in order cancellation.
• We cannot retroactively apply SALE codes to previous orders.
• Throughout the year we run sales/promos. Keep up to date through our subscription and social media channels.

• TriRig does not have a formalized sponsorship program.