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WHY ATHLETES CHOOSE TRIRIG
AERO PERFORMANCE
Designed for speed. Engineered for results. Trusted by pros.
PREMIUM QUALITY
We never compromise. Only the best materials for maximum durability.
LIGHTWEIGHT DESIGN
Cutting-edge engineering to help you go faster with less effort.
TRUSTED BY ATHLETES
Loved by cyclists worldwide. Chosen by champions, built for you.
FREQUENTLY ASKED QUESTIONS
- Customers will receive tracking information via an automated email.
- You can also track your order in the Shop app.
Often yes! We design our parts for maximum bike compatibility. But compatibility depends on your frame, fork, and cockpit standards. To confirm before you buy (installed items aren’t returnable), send us:
- Bike make/model/year/size
- Photos: front of fork/brake area, stem/steerer top, handlebar tops & extensions, and current arm cups/pads (top-down)
- Key details (if you know them): steerer diameter (most tri bikes are 1-1/8" threadless), brake mount type, extension clamp diameter (most clip-ons are 22.2 mm), and any integrated cockpit info
It is the customers responsibility to confirm compatibility before purchasing.
Using our guidance reduces returns; installed items aren’t returnable.
- We accept returns within 30 days of delivery.
- Items must be unused/uninstalled and in original packaging.
- Returned items must still include the original hardware.
- Installed/modified or non-restockable items aren’t eligible.
- Photos are required with every return (quality assurance). We may request more info/photos to verify condition; claims may be declined if we can’t verify the issue.
- International (outside Canada): accepted case-by-case due to customs/processing—email info@tririg.com first.
- Returns / exchanges require a TriRig order number. If you purchased from a retailer - please contact them.
Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.
International shipment transit times will vary. This again is dependent on the shipping option you've selected.
On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.
It depends on your bike and goals (comfort, speed, hydration, storage).
General product questions or ordering needs email us!
Install related question? Book a call.
- We cannot control the international shipping timeline - delays can occur within customs that are outside of our control.
- Customers should be mindful of their tracking information and communicate with the carrier directly if any fees need to be paid.
- The most common reason for a shipping delay is unpaid customs taxes.
- All customers benefit from a 1 year limited warranty.
- Customers have the opportunity to purchase an extended 2 year warranty through Checkout+.
- The warranty is product specific and not applicable to a customers entire order.
- To start a warranty claim you must have a TriRig order number. Any item purchased from a third-party retailer (must go through the retailer).
Warranty claims are submitted through our portal.
Please Note: Customer is responsible for replacement shipping.