Shipping Protection by Route

Visit route.com to learn more.

How does shipping work?

We offer a variety of shipping options for both US and international customers. Giving you the power to choose your transit time. You'll see multiple options on shipping times and prices that are calculated in real time based on your location.

How long does shipping take?

Transit times are dependent upon the shipping option you select. In general shipping within the US takes 3-5 days of transit time, but this will depend on your shipping selection.

International shipment transit times will vary. This again is dependent on the shipping option you've selected.

On every order you'll receive tracking as soon as your order ships. We encourage you to follow along with shipping updates with the carrier you've selected.

International shipping. What to expect.

We ship anywhere in the world. Typically international shipping goes smoothly with a few caveats.

You'll be responsible for Duties/Taxes when the order arrives in your country. Typically you'll be contacted by the carrier to fulfill their needs to have your order delivered. Often times that means you'll pay a fee / tax.

Imported product must typically clear customs. This process is completely out of our control and can take anywhere from a matter of hours, to a matter of weeks. What's most helpful for you is to keep yourself informed of tracking updates.

You'll receive tracking when your order ships from our facility. We have as much information as you do when it comes to tracking.

We also highly encourage our International customers to purchase shipping insurance at checkout. Because of the unpredictable nature of shipping overseas, its a small cost for peace of mind knowing you'll receive your order.

Shipping Insurance?

We highly encourage our international customers to purchase Shipping Insurance at checkout. A small price to pay for piece of mind. If something happens to your order in transit, you'll be able to file a claim and undoubtedly receive your order.

Unless otherwise stated in an individual item description, all store items are subject to the following return policy:

• Items may be returned within 30 days of the original purchase date.
• Item must be in brand new condition, uninstalled with no blemishes and complete with all original materials and packaging. Item must be in resell-able condition.
• Please contact us, provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email. Please include photos if relevant.
• All items accepted for returns will be subject to a 15% restocking fee. The balance of the purchase price excluding shipping will be refunded.
• If an individual item lists a deviation from this policy (such as no returns), then that deviation applies, and supersedes this return policy.